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Touchstone®TM602 Telephony Modem User’s GuideGet ready to experience the Internet’s express lane! Whether you’re checking outstreaming media, download

• Wall-mount hardware (optional): if you want to wall-mount your Tele-phony Modem, you need to obtain two drywall anchors or wood screws. Seethe Wall-

System RequirementsThe Touchstone Telephony Modem operates with most computers. The followingdescribes requirements for each operating system; see the

Ethernet or USB?There are two ways to connect your computer (or other equipment) to the Tele-phony Modem. The following will help you decide which is

What About Security?Having a high-speed, always-on connection to the Internet requires a certainamount of responsibility to other Internet u

Battery Installation and Replacement(TM602G Only)The TM602G Telephony Modem supports an optional Lithium-Ion backup battery toprovide backup in the ev

Basic Backup Battery Installation1 Pull back the battery door latch and remove the battery door. Set the dooraside.2 Align the guides on the battery w

4 Replace the battery door: insert the hinge tabs in the receiver slots, andclose the door until the latch snaps into place.ReceiverSlotsHinge tabsTou

Extended Backup Battery Installation1 Pull back the battery door latch and remove the battery door. Set the dooraside.2 Stand the Telephony Modem on i

4 Replace the battery door: insert the hinge tabs in the receiver slots, andclose the door until the latch snaps into place.Maximum Backup Battery Ins

3 Position the Telephony Modem over the battery, aligning the slots on thebattery bay with the tabs on the battery. Push straight down on the Tele-pho

Export RegulationsThis product may not be exported outside the U.S. and Canada without U.S. Department of Commerce, Bureau of Export Administration au

2a Basic Backup battery removal: Insert a finger behind the battery tab whereshown below, and place your thumb over the other end of the battery. Pullo

Maximum Backup Battery Removal1 Grasp the battery and pull back on the latch at the front of the battery.2 Gently rock the battery out of the bay.Touc

Installing and Connecting YourTelephony ModemBefore you start, make sure that:• You have contacted your cable company and verified that they provide da

Front PanelThe front of the Telephony Modem provides the following indicators.TM602A/B/S Front PanelThe front of the Telephony Modem has the following

Rear PanelThe rear of the Telephony Modem has the following connectors and controls:TM602A/B Rear PanelA Tel 1 (grey): connector for the first phone li

TM602S Rear PanelA Tel 1 (grey): connector for the first phone line.B Tel 2 (grey): connector for the second phone line.C Ethernet connector (yellow):

Mounting the Telephony ModemYou can either mount the Telephony Modem on a wall or place it on a desktop. Forwall-mount applications, you can mount the

InstructionsWall-mounting instructionsNote: When mounting the Telephony Modem on drywall, try to position theTelephony Modem so at least one of the sc

Connecting the Telephony ModemWARNINGRisk of injury or equipment damageConnecting the Telephony Modem to the home’s existing telephonewiring s

Making Ethernet Connections4 Connect one end of the Ethernet cable to the yellow port on the back of theTelephony Modem labeled “Ethernet 10/100,” (C)

Safety RequirementsARRIS Telephony Modems comply with the applicable requirements for perform-ance, construction, labeling, and information when used

Installing USB Drivers on Your PCWhen you plug the Telephony Modem into the PC’s USB port, Windows automati-cally detects the hardware and begins inst

Installing USB Drivers on Windows 2000Follow these steps to install USB drivers on Windows 2000.1 Make sure the Telephony Modem is on (the Power light

4 Wait for the system to start the installation wizard and display the followingwindow (there may be a short delay):5 Click the Next button.The wizard

6 Select “Search for a suitable driver for my device”, unless you want to usethe second option to choose a specific driver, then click the Next button.

7 Make sure the CD-ROM option is selected (checked), then click the Nextbutton.The wizard searches the specified locations, then displays the location

8 Click the Next button.The wizard installs the drivers, then displays a window indicating that the installation is complete.9 Click the Finish button

Installing USB Drivers on Windows XPFollow these steps to install USB drivers on Windows XP.1 Make sure the Telephony Modem is on (the Power light sho

4 Click the Next button.In some cases, you may see the following screen. Choose the version onthe CD, indicated by the drive letter preceding the file

Installing USB Drivers on Windows VistaFollow these steps to install USB drivers on Windows Vista.Installing Touchstone USB Drivers on Vista in 32-bit

5 When you see a window with the heading “Windows needs your permissionto continue,” click Continue to proceed.6 Vista tries to locate the new USB dri

• Do not use spray cleaners or aerosols on the Telephony Modem.• Avoid using and/or connecting the equipment during an electrical storm, toavoid risk

8 Browse to the directory that you set up in step 2. Select Next.9 Once Vista finds the driver software in the directory specified in step 8, in-stallat

10 The Found New Hardware wizard should display the following screen whenthe USB driver has been successfully installed. Select Close.11 Once the inst

Installing USB Drivers on Windows 7Follow these steps to install USB drivers on Windows 7.Installing Touchstone USB Drivers on New Windows 7 SystemsWh

Removing USB DriversYou use a Remove utility to remove ARRIS USB drivers. The 64-bit version of Vistauses a special utility. All other versions of Win

Removing USB Drivers (64-bit Vista)Follow these steps to uninstall the 64-bit USB driver, if necessary.1 If you no longer have the USB driver, downloa

Configuring Your Ethernet ConnectionIf your computer is equipped with a LAN card providing an Ethernet connection,you may have to configure your compute

TCP/IP Configuration for Windows 98SEFollow these steps to configure the TCP/IP settings on a Windows 98SE operatingsystem.Note: Dialog boxes shown on y

4 Highlight TCP/IP by clicking on it one time, then click on Properties.5 Click the IP Address tab, click Obtain an IP address automatically, thenclic

TCP/IP Configuration for Windows 2000Follow these steps to configure the TCP/IP settings on a Windows 2000 operatingsystem.Note: Dialog boxes shown on y

3 Click Obtain an IP address automatically and Obtain DNS server ad-dress automatically, then click OK.4 Click OK to accept the new settings, and OK a

FCC Part 15 This equipment has been tested and found to comply with the requirements for aClass B digital device under Part 15 of the Federal Communic

TCP/IP Configuration for Windows MEFollow these steps to configure the TCP/IP settings on a Windows ME operating sys-tem.Note: Dialog boxes shown on you

4 Highlight TCP/IP by clicking on it one time, then click on Properties.5 Click the IP Address tab, then click OK.6 Click OK to accept the new setting

TCP/IP Configuration for Windows XPFollow these steps to configure the TCP/IP settings on a Windows XP operating sys-tem.Note: Dialog boxes shown on you

3 Highlight TCP/IP by clicking on it one time, then click on Properties.4 Click the IP Address tab, click Obtain an IP address automatically, thenclic

TCP/IP Configuration for Windows VistaFollow these steps to configure the Ethernet interface for use with Touchstone prod-ucts.1 Open the Vista Control

3 Click Manage network connections. If prompted for a connection, chooseLocal Area Connection.4 Double-click the Local Area Connection to open the Sta

7 Double-click Internet Protocol Version 4 (TCP/IPv4).8 Select Obtain an IP address automatically and Obtain DNS server address automatically, u

TCP/IP Configuration for Windows 7Follow these steps to configure the Ethernet interface for use with Touchstone prod-ucts.1 Open the Windows 7 Control

3 Click Network and Sharing Center.4 Click Local Area Connection to open the Status window.Touchstone TM602 Telephony Modem User’s GuideSafetyGettingS

5 Click Properties to open the Properties window.6 Select Internet Protocol Version 4 (TCP/IPv4) and click Properties.7 Select Obtain an IP address

European ComplianceThis product complies with the provisions of the Electromagnetic Compatibility(EMC) Directive (89/336/EEC), the Amending D

TCP/IP Configuration for MacOS XFollow these steps to configure the Ethernet interface for use with Touchstone prod-ucts.1 Open System Preferences, eith

2 Click the Network icon.Touchstone TM602 Telephony Modem User’s GuideSafetyGettingStartedBatteryInstallation InstallationUSBDriversEthernetConfigurati

3 Choose Automatic from the Location drop-down menu, and Built-in Eth-ernet from the Show menu.4 Choose the TCP/IP tab, if necessary.5 Choose Using DH

Using the Telephony ModemThis chapter describes the controls and features available on the Touchstone Tele-phony Modem, and covers basic troubleshooti

Indicator Lights for the TM602A/B/S ModelsThe Touchstone Telephony Modem has seven LEDs to assist in troubleshooting.Wiring ProblemsIf the Telephony M

Indicator Lights for the TM602G ModelsThe Touchstone Telephony Modem has eight indicator lights to assist in trou-bleshooting. Note that no

Indicator Lights: Normal OperationThe following table shows light patterns during normal operation.Mode Power DS US Online LinkTel. 1/Tel. 2BatteryAC

Indicator Lights: Startup SequenceThe following table shows the Telephony Modem light patterns during each phaseof the startup sequence. There are two

Using the Reset ButtonUse the Reset button, on the back of the Telephony Modem, to reset the modemas if you power cycled the unit. You may need to res

TroubleshootingThe Telephony modem is plugged in, but the Power light is off.Check all power connections. Is the power cord plugged in firmly at bothen

Energy Consumption (TM602S Models only)In accordance with Ecodesign Directive 2005/32/EC, this device is equipped with apower switch. The following en

I’m not getting on the Internet. (Ethernet)If you are using a hub, is the hub turned on?Are you using the right type of Ethernetcable? Use the supplie

I don’t have dial tone when I pick up my phone, why?In order for telephone service to be functional on the Telephony Modem,telephone service must have

If so, unplug the RJ-11 connector at the back of the Telephony Port andplug in a known working phone. If you now have dial tone, the problemis with th

d. Reconnect the USB cable.e. Re-install the USB driver as shown in Installing USB Drivers on Your PC.7 Replace the USB cable.8 Call your cable compan

GlossaryThe following is a list of common cable and networking terms.A/B CableA USB cable that has a narrow rectangular connector on one end (A) and a

DNSDomain Name Service (Server). An IP service that associates a domainname (such as www.example.com) with an IP address.DownstreamIn an HFC

HeadendThe “central office” in an HFC network. The headend houses both video anddata equipment. In larger cable networks, a “master” headend often feed

ProxyA device or program that stands in between a server (for example, a website) and a client (your browser), providing a way to relieve some of theb

UpstreamThe path from a subscriber device to the headend. Some older cable docu-mentation may refer to this as the return path or reverse path.USB(Uni

Touchstone®TM602 Telephony ModemUser’s Guide©2005–2010 ARRIS Group, Inc. All rights reserved All information contained in this document is subjec

Getting StartedAbout Your New Telephony ModemThe Touchstone TM602 Telephony Modem is DOCSIS® or Euro-DOCSIS™ compli-ant with the following features:•

What’s on the CD?The CD provides the following items:• Quick Install Guide• User’s Guide• USB Drivers (Windows 2000/XP/Vista)• Remove USB Driver Utili